Peace in Islam :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Frederick Denny, the keynote speaker of the night spoke on Islam and its moral responsibility and how Muslims need to educate. He was a very intelligent man and great speaker, but he was too philosophical for the students in the audience. I was one of those misfortunate souls who could not understand where he was going. He hit on many key points that connected the current problems of Islam and ideas of liberation theology.   Ã‚  Ã‚  Ã‚  Ã‚  He stressed that Islam is and always will be a monotheistic, ethical religion. I agree with this statement and with the education of the youth and the world, others will see that Islam is not evil or that much different from Christianity in faith. In his randomness he also hit on the ideas of sin. In Islam Ma’arvt and Mounkar are the Islamic terms for what Christians call sinless and sinful acts or the expectable and not expectable behaviors. From these aspects of faith one can seek justice and morality through God, the one who wills and acts justly.   Ã‚  Ã‚  Ã‚  Ã‚  Spiritual morality and justice are filtered from God and should not be questioned. We should take what he gives us and use it responsibly. Doing what is right and just in the eyes of the lord will draw one closer to the almighty. Closeness to the Creator is the ultimate of all Muslims and with understanding and education all will see that this is the goal of all the Abraham faiths. All 3 believe that happiness comes from love for him. He asks only that we should â€Å"spend of our substances out of love for him alone.† Meaning moral duty enacted out of duty for him, â€Å"for god’s sake first.†   Ã‚  Ã‚  Ã‚  Ã‚  Doing all things through the lord first and then showing and educating the people, the world and Muslims alike in the ways of the lord can reach peace in Denny’s opinion. There are struggles with-in Islam itself with the more radical liberation theology. They take their faith to the extreme and segregate their own. Find peace from with-in, find peace amongst your brothers, and then find peace amongst your neighbors in order to accomplish Takwa (avoidance of unethical). There will be a great deal of suffering. Denny does not Denny does not deny that. He says along with many Muslims that suffering with the principle of faith. Arming oneself with the glory of God will maintain your spirits and ultimately lead you to peace.

On Compassion

Annotated Bibliography â€Å"On Compassion† Ascher, Barbara. â€Å"On Compassion†. 5O Essays. Ed. Samuel Cohen. Boston: Bedford/St. Martin's, 2004. 35-38. Print. Barbara Ascher’s essay offers examples of everyday life in New York City to support her thoughts about compassion. She uses two different encounters to back up her arguments and points. The first encounter involved a woman, with a child, giving money to a homeless person as he starred at the precious child. Ascher questioned as to why the woman gave to the homeless. Was it fear or compassion that motivated the gift?The second encounter involved a homeless person coming into a cafe, smelling of cigarettes and urine and the owner rushing to hand the man a coffee and a bag of food. Twice Ascher has witnessed this and one argument made was, what compelled the woman to feed the man? Was it because of pity? Care? Compassion? As winter comes the mayor kicks all the homeless of the streets and into Bellevue Hosp ital. Ascher thinks that what the mayor is doing shows compassion, but another side of her fears it is because of â€Å"raw humanity offending our sensibilities†(38).She uses interesting words to basically describe how people don’t like to face reality and see how life really is. People just walk past the homeless, pretend nothing is wrong and life is perfect; forgetting about the other humans in rags, starving, and living day to day on the street and in parks. For most it wasn’t a lifestyle chosen, yet people only see what is right in front of their eyes; â€Å"An awareness of rags with voices that make no sense and scream in inarticulate rage†(38). Ascher believes and states that, â€Å"Compassion is not a character trait like sunny disposition.It must be learned, and it is learned by having adversity at our windows, coming through the gates of our yards, the walls of our towns, adversity that becomes so familiar that we begin to identify and empathize with it. †(38) Ascher then, compares the homeless to the Ancient Greeks, reminding us of our common humanity. In my opinion, I believe that the point of this essay was to speak to people through writing. Ascher made very good points about her beliefs on compassion. For example, how she believes compassion is learned and not just a character trait. I for one agree with her.Being compassionate is not something that you should describe yourself as, but more so an action of doing or giving without second-guessing, or thinking of it. It’s something you pick up as a child in your home and community and it grows on you, it becomes part of your identity. In Ascher’s essay she gets her point across with plenty of arguments to back it up. She uses encounters from everyday life so readers can see and understand where she is coming from. Ascher made me change how I see and think about compassion. That’s why she is such a great writer because the execution of her work is just excellent.

Gender Equality And Women s Equality - 1326 Words

Throughout many decades women have been fighting for gender equality, both at home and in work place. Women have to suffering in unequal treatment in their life and struggling to be equal to men. Gender equality is really important in our society. People born equally but the society continues to push the tender roles. The gender discrimination becomes more and more common in our life but this needs to stop. People should respected each other with no matter what gender they are and gender equality is a more and more serious problem for people to redefined. There are lots of big difference between females and males body. Our gene decided our gender but it doesn’t mean people can treat them differently. Physiologically, men are stronger than women and they have more powerful muscle and women have tinier skeleton with less power. Some companies choose to hire males for a position but not females because males are more good at this job. It is true that males and females can not tru ly treat equally on physically and some part of our body structure limits our ability. However, males and females should respect each other mentally and should not underestimate others ability with their gender. Is taking care of kids, cooking for their husband and cleaning the house are big responsibilities for a woman after they married? Women should not be defined as a housewife after they married and can not only because women are good at housework so it is their job to keep the house clean. LotsShow MoreRelatedGender Equality And Women s Entrepreneurship2258 Words   |  10 Pagesconstruction. It is considered, that women are more flexible, less reckless, thoroughly study the risks of projects, consumer demands and goods characteristics.† This interested me because I always looking for justice, equality whenever and anywhere. Gender equality are mostly relates to this topics. My current perspective is, that nowadays seems really big differences between males and females and this project started by my willing to achieve this kind of equality. I. Background of the problem WorthwhileRead MoreWomen s Rights And Gender Equality Essay2428 Words   |  10 Pageseven bring anything or anyone significant to mind. But no matter what thoughts arise through them, all three of these words represent an ideology, and two of them commonly have to do with diet. Feminism, or the advocacy of women’s rights and gender equality, and veganism, or the lifestyle and diet of avoiding animal products, are widely known and decently popular. However, locavorism, which is the lifestyle and diet of purchasing and eating locally and sustainably grown food in order to help theRead MoreWomen s Rights And Gender Equality Essay1506 Words   |  7 Pages All men and women were created equal. However, this obvious truth is not universally shared. Fortunately, there is a very real fight for gender equality that we are currently engaged in, and a participant in that fight that holds a fundamental role are non-governmental organizations (NGOs). NGOs exist as private, voluntary o rganizations that function without government restriction and bias because they are not for profit and not funded by the government. These organizations coordinate strategiesRead MoreWomen s Rights For Gender Equality1441 Words   |  6 PagesWhatever women do, they must do twice as well as men to be thought half as good. Luckily, this is not difficult (Charlotte Whitton). Women’s rights promote an equality between men and women. Equality between males and females would be both genders being treated equal and fair in all aspects of life. Many people have been fighting for centuries to transform women’s rights. Women’s rights regarding job opportunities, military advancements and pay gaps have transformed over centuries and need to continueRead MoreWomen s Rights Of Gender Equality And Women1005 Words   |  5 PagesHistorically women have not been provided equal opportunities in competitive and collegiate sports. In the late 1800’s, social perception w as that females were weak and although they were admired by men, they were treated like objects (Lumpkin, 2013). Competitive and collegiate sports were dominated by males, with little opportunity for women to participate. Females eagerly wanted to participate, however sports were perceived inappropriate which would put their femininity in question and putRead MoreGender Equality And Women s Rights1274 Words   |  6 Pages Women in the world still face discrimination and gender equality takes action to achieve women’s rights. AAUW provides and gives women the chance to have an education, while Catalyst reaches out to women to carry out equal pay, equal participation in the workplace, and remove discrimination. UN Women attains to human rights for women. Throughout history women have fought for gender equality in the workplace and in education, and every year organizations like AAUW, Catalyst, and UN Women haveRead MoreGender Equality And Its Effects On Women s Rights19 62 Words   |  8 Pagesspecifically; â€Å"Afghan women made up 50% of government workers, 70% of school teachers, and 40% of doctors in Kabul.† In recent years the public life of women has been completely effaced due to the effects of war and the Taliban regime. They are isolated, confined to their homes and masked with an all-encompassing burqa; prisoners in a country they call their â€Å"home†. In the country one calls â€Å"home,† would one be allowed to wear bright clothes? Ride a bike? Or attend school? Afghan women are entombed andRead MoreGender Equality And The Movement For Women s Rights On A Global Scale1174 Words   |  5 Pagesawareness about gender equality and the movement for women’s rights on a global scale. In fact, there are two controversial perceptions of the meaning of feminism and what feminists stand for. For many years, feminism is considered a series of mere actions exhorting for only women, which is anti-men and overaggressi ve. Recently, there is a gradual change in the understanding of what feminism is. It is all about the equality that every living human should be treated regardless of gender, race, religionRead MoreGender Roles : Women s Rights On The Ground Of Political, Social And Economic Equality1531 Words   |  7 Pagesthe advocacy of woman’s rights on the ground of political, social and economic equality to men, feminism has become a movement for woman to have the same rights and respect as men, but just as racism is still relevant, so is the inequality of woman because of stereotypical gender roles. Woman have alway had their role in history, but those roles are often dictated by men. Historically woman have been shown doing woman s work and are defined in terms of their marital status Comparing female charactersRead MoreDamned If I Don t : Women s Struggle For Gender Equality1586 Words   |  7 PagesApril 27, 2015 Damned if I Do, Damned if I Don’t: Women’s Struggle for Gender Equality Inequality between men and women has been occurring since the beginning of time. Over the years, activists for feminism have fought to close the gender gap that has put a setback on all aspects of a woman’s life. From marriage, to work, politics, and even parenting, sexism plays a key role in shaping the lives of those around it. Gender expectations are a cruel part of society that affect many aspects of one’s

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Flannery OConnors A Good Man is Hard To Find Essay

Flannery O’Connor’s A Good Man Is Hard to Find is one of the most well-known short stories in American history. A Good Man Is Hard to Find is a disturbing short story that exemplifies grace in extremity as well as the threat of an intruder. The story tells of an elderly grandmother and her family who embark on a road trip to Florida. The grandmother is a stubborn old woman with a low sense of morality. While on the trip, the grandmother convinces her son to take a detour which results in a broken down car and an encounter with a convicted fugitive, The Misfit. Although the grandmother pleads for mercy, The Misfit kills off the rest of her family. Through the grace she finds in her extreme circumstance, the grandmother calls The†¦show more content†¦The Misfit is a looming threat according the grandmother and his eventual appearance causes a dramatic change to the family and to the grandmother’s stubborn views on life. O’Connor may have play ed on the United States’ fears at the time and used the time period to influence her plot. Flannery O’Connor was born to a devout Christian couple in Southern Georgia in 1925 (Gordon). Georgia is where she would spend much of her life and therefore acquire an excellent understanding of Southern life and mores. Flannery O’Connor was raised as a Catholic, which resulted in her strong sense of spirituality; which she incorporated into much of her work. Flannery O’Connor studied social sciences while in college before she began to participate in writing workshops and joined a masters’ program for creative writing (Gordon). When O’Connor began to write short stories and novels, she used an unconventional and rather dark approach which intended to shock readers in mid-1900 America. Flannery O’Connor claimed that Catholicism was at the heart of many of her writings and that the stories were only as harsh as the reality that is Christianity (Shmoop Editorial Team). O’Connor used this dark approach while writing A Good Man Is H ard to Find, portraying the grandmother’s cruel murder as the source of her salvation. O’Connor’s strong spiritual upbringing may have given her reason to write about the idea of grace andShow MoreRelatedFlannery OConnors A Good Man Is Hard to Find Essay1418 Words   |  6 PagesThe Dysfunctional: Psychoanalysis of Flannery O’Connor’s â€Å"A Good Man is Hard to Find† Murder of women, children, and even a baby is a harsh image used by Flannery O’Connor in â€Å"A Good Man is Hard to Find.† The imagery is an effective literary device used to convey ironic tragedy, the struggle of female characters, and the family unit. The story follows a family on a trip to Florida when their journey, interrupted by an ill-fated detour resulting in a car wreck, ends in murder after they cross pathsRead MoreFlannery OConnors A Good Man Is Hard to Find and Revelation1436 Words   |  6 Pagesand racism, which is observed in the perspective of black and white individuals. Some of the most familiar southern authors are William Faulkner, Flannery O’Connor, and Cormac McCarthy. One author in particular, Flannery O’Connor, is a remarkable author, who directly reflects upon southern grotesque within her two short stories, â€Å"A Good Man is Hard to Find† and â€Å"Revelation.† These two short stories are very similar to each other, which is why I believe that O’Connor often writes with violent charactersRead MoreFlannery OConnors A Good Man is Hard to Find1171 Words   |  5 Pages When one first begins to read A Good Man is Hard to Find, by Flannery O’Connor, one is assailed by the humorous petty grievances of a mother living under her son’s roof disrespected by her grandchildren and lonely in a house filled with people, clutching at memories of days long passed similar to the Tennessee Williams play, The Glass Menagerie. As the story unfolds one begins to see the indifference of Bailey toward his family in general and especially his mother—rightly so, as the ‘old lady’Read MoreFlannery O’Connor’s A Good Man is Hard to Find Essay1071 Words   |  5 PagesFlannery O’Connor had her roots set in Milledgeville, Georgia, which happens to be one of many states that when combined, form what is known as the â€Å"Bible Belt† of America. I n respect to this, O’Connor talks about her beliefs: â€Å"This means that for me the meaning of life is centered in our Redemption by Christ and what I see in the world I see in relation to that† (O’Connor 482-483). As O’Connor was a devout Catholic, violence was not a direct preaching, but Joyce Carol Oates writes that â€Å"succumbingRead More The Misfit in Flannery OConnors A Good Man Is Hard to Find466 Words   |  2 PagesThe Misfit in Flannery OConnors A Good Man Is Hard to Find I feel that the Grandmother in the story A Good Man is Hard to Find suffers from psychological conditions. She does not care at all about anyone but herself. I feel that she may even be narcissistic. It is ironic because she would be expected to look out for her family. The Cambridge Dictionary defines narcissism as too much interest in and admiration for your own physical appearance and/or your own abilities It is ironic becauseRead MoreIrony and Foreshadowing in Flannery OConnors A Good Man is Hard to Find1604 Words   |  7 PagesAs I read Flannery O’Connor’s short story â€Å"A Good Man is Hard to Find†, I find myself being completely consumed by the rich tale that the author weaves; a tragic and ironic tale that concisely and precisely utilizes irony and foreshadowing with expert skill. As the story progresses, it is readily apparent that the story will end in a tragic and predictable state due to the devices which O’Connor expertly employs and th usly, I find that I cannot stop reading it; the plot grows thicker with everyRead MoreA False Reality in Flannery O’Connor’s A Good Man Is Hard to Find537 Words   |  3 Pages In most of Flannery O’Connor’s short stories a number of characters have a hard time seeing an ultimate reality in their life. They tend to have a distorted grasp on reality but not all in the same way. In the story â€Å"A Good Man is Hard to Find,† the Misfit and the Grandmother are prime examples. The actions and the way of life of the Misfit and Grandmother are mostly due to the fact that they are living in an false reality where they are in their own little world, where in the Misfit’s worldRead More Flannery OConnors A Good Man is Hard to Find Essay example1357 Words   |  6 Pages Flannery OConnors A Good Man is Hard to Find A Good Man is Hard to Find presents a masterful portrait of a woman who creates a self and a world through language. At least that is what Mary Jane Shenck thinks of the Flannery OConnor story. Several different people have several different views of this controversial and climatic work of OConnors. In this paper I will take a look at these different views of different situations and characters in this book. First we will take a look atRead MoreLiterary Analysis of Flannery O’Connor’s â€Å"A Good Man is Hard to Find†755 Words   |  4 PagesThe concept of being a â€Å"good† person has painted the picture of how people have handled their lives throughout history. On the same note, this concept has also been the subject of much debate; such is the case in Flannery O’Connor’s â€Å"A Good Man is Hard to Find†. The protagonist, the unnamed grandmother struggles to find the â€Å"good† in others and herself. O’Conner uses foreshadowing, characterization, and a distinct point of view to make her point. In my interpretation, her point is that only throughRead More Turns and Twists in Flannery OConnors A Good Man Is Hard to Find1230 Words   |  5 PagesTurns and Twists in Flannery OConnors A Good Man Is Hard to Find Irony is a useful tool for giving stories unexpected turns and twists. In Flannery OConnors A Good Man Is Hard to Find, irony is used as a very effective literary tool; to guide the story in and out of what we think will happen. OConnor uses irony in this story to contradict statements and situations to expose a truth very much different from what we the reader would think to be true. OConnor use irony in several different

Customer Service in Restaurant Management

Question: Discuss about the Customer Service in Restaurant Management. Answer: 1. Identify the possible causes for the complaint and how it impacts on the customer Possible Cause Impact on Customer Undesirable service in spite of being a regular in the restaurant. The customer was before-handedly dissatisfied with the service as because they frequently visited the restaurant and didnt get served with the desired service, so they needed a major reason to make their complaint strong. So with the non-availability of the seat for some time made their complaint more substantiated. On the other hand, not every customer demand service worth of money, but they at least demand some good treatment for their money. So with the waiter who let them the space being blas and not apologetic gave them the chance to make their complaint more credible (Akroush et al. 2013). It was not a major reason but still to some customers it does matter. The impact of such a service often lets down the customer. Every customer demands a good service where he can enjoy it whenever he wants. The level of satisfaction is never complete but still to some extent it needs to be fulfilled. This was not so done in this case, and hence the customer demands a reply for such a service. This type of service also destroys the image of the restaurant in the eyes of the customer (Moreira and Silva 2016). Blas and not unapologetic behavior on the part of staffs of the restaurant. The customers did not have the desired dish they ordered, but the order which arrived eventually was not upto the mark. Non-availability of side sauce with the dish which did not appear at the time of service. This was also a major reason for their complaint. 2. Describe a communication technique that would be most appropriate for this situation Communication Technique Reason for Appropriateness Immediate response and communication to be performed from the end of restaurant. The communication technique which would be more appropriate in this would be as follows. The waiter must be responsive as soon as the customer arrives. May be the seats are not available, but if the waiter continuously talks with the customer and make him comfortable, that would put a good impression on the face of the restaurants. Moreover, the waiter needs to be alert and well responsive as soon as space becomes available because this would make the customer feel that he is given a level of importance which is a most important item when you want to satisfy your customer. The waiter should also be well-mannered and polite in his replies as because this would hide the faults in the eyes of the customer even if he commits one (Siu et al. 2013). Lastly, the waiter must be interactive about the dish provided to the customer and ask for any changes required in the future. This would put a better impression about the restaurant's feedback details. 3. Describe 3 strategies organizations can employ to reduce the severity and number of complaints Record and organizing meaningful complaints and grievances: More often than not one would see customers are always in a hurry. They may place an order in the eleventh hour and want the restaurant to deliver in a jiffy. The factual reality is frequent such requests often turn into demands. Helping customers are right in the context but haphazardly following their demands may not be a good idea (Marinkovic et al. 2014). Multiple messages from multiple clients with recurring concerns in somewhat challenging as far as the organization is concerned. The volume of complaints not only raises problems but also makes things tough for the management about what to do next. The organization needs to sort this type of feedback. The key is to prioritize the complaints according to the degree. The management should offer its team a meaningful way to take stock of meaningful complaints and take corrective actions over those. The rest may seem to be futile; hence those should be managed with less precedence (Llach et al. 2013). CARP Method: A useful method of dealing with upset clients can be best practices which are termed as CARP method. The CARP theory consists of C (Control), A (Acknowledge), R (Refocus), P (Problem solving). In other words, the management should take control stock of the situation with revealing measures that discloses the managements intention that they are willing to address the client concerns and grievances and resolve those. Acknowledge would mean that the administration perceives the client concerns and not washing hand off from the issue. Refocus is something that the firm should contemplate. It means that the management should refocus away from clients emotions to the doable solution at hand (Laperrire et al. 2016). In fine, solving the problem should be done, confirming that everything had been taken care of. Considering customers complaints seriously: This is where most of the entities falter. The management should learn to deal with client complaints or for that matter grievance. The team should maintain a professional approach when it comes to customer support. On the other hand, support may require support. It must be accepted that not all customers may be made happy. So the bottom-line is upholding a positive outlook which would ensure pleasant times to come by (Kokkinou and Cranage 2013). 4. What is the importance of organizations having a Customer Service Policy? The customer service policy should determine the relationship the entity may have which in turn would help the firm to retain the valued clients and function properly. Customer service departments require various ways to measure their success. Policies lay down service guidelines and train staffers to accomplish the set guidelines (Liang and Zhang 2012). Clients like to be treated like their money matters. Thus having a policy is imperative in this case. A service client policy is a way to formulate a standard that surpasses beyond expectations. A customer service policy is an effective tool to impart valuable guidance to the resources of the organization on how to implore information from clients aimed to improve services. Thus framing a customer policy would have the company in consideration to detect the problems that the firm may have missed and to resolve those problems before it escalates to a level where clients are lost due to derisory services. The firm should train its staffers to be problem-solvers and take into consideration various tactics required for retention of customers and improve word-of-mouth. The firms should involve all the employees as they interact with the customers more than the management. Hence, they would have a fair idea of what the clients expect from their experiences with the firm (Choi and Choi 2014). 5. Outline three reasons to welcome complaints Need of feedback: Firstly, every restaurant needs feedback from the customer so that they can improve their customer satisfaction skills on their part. So thats the reason the restaurants needs to welcome the complaints because if they dont, they will not find ways to improve their skills. Improvement in Branding: The major reason why the restaurants should welcome the complaint is that this would put a better branding in the face of the customer (Hudson and Hudson 2013). Customer handling complaints are the major merit for restaurants to have a long run future in the market and would enable them to earn more profits. Enhancement of business: The restaurant should welcome the complaint because that would bring him more customers which are so much required for his business. If the customer gets his complaint satisfied in his next visit, then that would enable the customer to bring his relatives as well as his friends on his next visit and would thus enable the restaurants to earn more customers. 6. As a manager how would you train your staff to best deal with customer complaints? Client complaints are a reality in food and beverage business. The manager of the firm should devise various plans of training the staffs to best deal with customer complaints. At the outset, the management should form a protocol that addresses common complaints and forms procedures to resolve the complaints (Dabholkar 2015). Staff members should be provided with copies of etiquette, and a training session may be conducted to facilitate them to respond appropriately to various complaints. Exercises may be conducted by the managers by asking the waiters and other staffs to collaborate with supervisors who would act as an unhappy client. Regular weekly meetings should be held to discuss client complaints and issues and concerns that the client servicing team may have encountered (Zhang et al. 2013). 7. As the Customer Relations Manager, draft a reply to this complaint 29/08/2016 Dear Mr. Smith, Thank you for taking time out to contact us for explaining the issues that you have encountered recently. We earnestly regret the inconvenience you have experienced and please be informed that we are sincere to retain you as our valued client. Based on our compliant and feedback our customer relations team is reviewing the information you have sent us. We vouch that our designated team is conducting a thorough investigation for resolving this issue. We are aware that you had to wait for as much as fifteen minutes for a table to be vacated. Secondly, our waitress offered blas behavior while serving the salmon dish you had ordered for. Also, the deserts and coffee were not offered which is a signature complimentary service on our end. Moreover, you were charged with a double bill for the salmon dish. We have taken cognizance of your issues and assure you of best services in your next visit. In fine, once our investigation gets over, please allow us to contact you and apprise you of the findings. We look forward to serving you in the coming months. Once again, thank you for reporting this incident. Yours Sincerely, Robert Dawson (Customer Relations Manager) Reference List Akroush, M.N., Abu-ElSamen, A.A., Samawi, G.A. and Odetallah, A.L., 2013. Internal marketing and service quality in restaurants. Marketing Intelligence Planning, 31(4), pp.304-336. Choi, B. and Choi, B.J., 2014. The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. European Journal of Marketing, 48(1/2), pp.108-131. Dabholkar, P.A., 2015. How to improve perceived service quality by increasing customer participation. In Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference (pp. 483-487). Springer International Publishing. Hudson, S. and Hudson, L., 2013. Customer service for hospitality and tourism. Goodfellow Publishers. Kokkinou, A. and Cranage, D.A., 2013. Using self-service technology to reduce customer waiting times. International Journal of Hospitality Management, 33, pp.435-445. Laperrire, ., Messing, K. and Bourbonnais, R., 2017. Work activity in food service: The significance of customer relations, tipping practices and gender for preventing musculoskeletal disorders. Applied Ergonomics, 58, pp.89-101. Liang, R.D. and Zhang, J.S., 2012. The effect of service interaction orientation on customer satisfaction and behavioral intention: The moderating effect of dining frequency. Asia Pacific Journal of Marketing and Logistics, 24(1), pp.153-170. Llach, J., Perramon, J., del Mar Alonso-Almeida, M. and Bagur-Femenias, L., 2013. Joint impact of quality and environmental practices on firm performance in small service businesses: an empirical study of restaurants. Journal of Cleaner Production, 44, pp.96-104. Marinkovic, V., Senic, V., Ivkov, D., Dimitrovski, D. and Bjelic, M., 2014. The antecedents of satisfaction and revisit intentions for full-service restaurants. Marketing Intelligence Planning, 32(3), pp.311-327. Moreira, A.C. and Silva, P.M.F.D., 2016. Complaint behaviour by third parties: exploring service quality, customer satisfaction and word-of-mouth in health clubs. International Journal of Sport Management and Marketing, 16(3-6), pp.152-171. Siu, N.Y.M., Zhang, T.J.F. and Yau, C.Y.J., 2013. The roles of justice and customer satisfaction in customer retention: A lesson from service recovery. Journal of business ethics, 114(4), pp.675-686. Zhang, Z., Zhang, Z. and Law, R., 2013. Regional effects on customer satisfaction with restaurants. International Journal of Contemporary Hospitality Management, 25(5), pp.705-722.

Racism Essays (731 words) - Racism, Politics, Identity Politics

Racism "I have a dream that my four little children will one day live in a nation where they will not be judged by the colour of their skin but by the content of their character" (Martin Luther King Jr.) Ku Klux Klan. Neo Nazis. The Aryan Nations. The American Nazi Party. What are these groups? Why are they present in a land of supposed equality of all men? They are there because there are millions of Americans that believe in their message of white pride. The African American population is growing and Americans are now a mixed group of people. Black people are white people's neighbours, doctors, friends. With a growing unity between the two races, why does racism continue? The answer is simple. Racists from many years ago raise their kids in clans and white supremacy groups and teach them the ways of hatred. These kids grow up "brain-washed" that black people are their enemies and, taught by example, will continue this trend (The Volume Library; 1988). The Ku Klux Klan has been around since the end of the civil war. It is a roller coaster of a history. From extreme power, to rapid decline, and slow reemergence (Software Toolworks Encyclopedia; 1992). The clan, who is notorious for its violence, has a relatively innocent beginning. It was formed from some veterans from the confederate army and was first called the Kuklos Clan which, in Greek, meant Circle Clan. One person thought it would be a good idea to call it the "Ku Klux Klan" as a parody of the fraternity names which always had three Greek alphabet letters in it. They created the Clan to be mischievous and to do it without anyone knowing who they were which accounts for their costumes and masks. They, like most whites, were upset that the black people were free because black people were a constant reminder of the bitter defeat of the South. So to have fun they terrorized black people. Eventually the group grew, fluctuating, but grew to become the first white supremacy group in America and with that growth, their hatred grew as well into what was seen in the early and middle 1900's and what is seen today. Along with the KKK, other anti-black, pro-white groups formed and stemmed out all over the U.S.A. The Neo Nazis who are more commonly know by the term "Skin Heads", are a growing force in hate groups. There hatred of Hispanics, Jews, Blacks, and others are now the fastest growing force in America. The Skin Head movement is usually done by the younger kids. These kids are drawn to the Aryan Nations and Neo Nazis by the promise of free drugs, free booze, heavy metal music, ultimate freedom and rebellion. A lot of these kids stay because of family troubles at home and, like in a gang, feel like they have a family with the group and feel loved. "The skinheads are a family... A lot of us don't have what you'd call a home" commented Joshua, who is a 16 year old recruiter in California (United They Hate; Michael Kronenwetter). The race war was in full force by the 1960's. With the growth of white supremacy and their groups, black too had a weapon. Martin Luther King Jr. lead his people to march in Washington to end segregation and to form black unity for an equal and better America. Malcolm X, who was a Muslim, may have come from a different religion than his Christian counterpart, but had a very similar message and a similar fate. Both were assassinated. Today the hate groups of America have spread into Canada and are particularly common in Manitoba. The major sects are of the same name as their American cousins with a very similar message. Racism, despite much opposition, will never end. As long as there is fighting among a Jew and a Palestinian or hatred between a white and a black, Racism will be there. Only a utopian society can achieve such a dream. It is in human nature to have a few people that do not understand or possibly hate those who are different but, in fact, we are not different, we are judgmental and we are discriminatory,